Farm-grownPressed on our Oregon farm
Carbon-neutral deliveryFree over $60
Secure checkoutProtected payments
Fresh-pressed skincare does not like sitting in warehouses. Here is how quickly we dispatch, what delivery costs, and what happens if a formula is not right for your skin.
Every Lumina order is packed by hand in Hood River, Oregon, from the batch pressed most recently.
Orders placed before 11am Pacific on a working day leave the studio the same afternoon. Everything else goes out within two working days.
Flat-rate US shipping is $6, free over $60. Every parcel travels carbon-neutral in a plastic-free, recyclable box.
Unopened products can be returned within 30 days for a full refund. Opened bottles are covered by the batch guarantee below.
We ship across the United States with a flat $6 rate, and delivery is free on orders over $60. Standard delivery arrives in three to five working days; the Pacific Northwest is usually next-day once the parcel is moving. Every shipment is carbon-neutral, and the box, tape and void fill are all paper-based and kerbside recyclable.
We do not ship internationally yet. Cold-pressed oils are temperature-sensitive and we would rather not put them through a three-week customs queue.
If a product is unopened and still sealed, send it back within 30 days of delivery for a full refund. Email the studio and we will send you a prepaid label — you do not pay to return anything.
Opened products are different, and we treat them differently. Every Lumina bottle carries the date its batch was pressed, because cold-pressed oils genuinely go off. If a formula arrives past its best, oxidises early, or simply does not agree with your skin in the first 30 days, tell us what happened and we will replace it with a fresher batch or refund you. You do not need to send the bottle back — pouring it away is kinder to everyone than shipping oil across the country.
If your question is not here, the studio answers email every working day.
Tell us what happened and we will put it right. No forms to fill in and no restocking fees.
The studio answers email every working day, Hood River time.